Showing posts with label Service Excellence. Show all posts
Showing posts with label Service Excellence. Show all posts

Friday, 20 March 2015

Dealing With Surprise Attacks



So what is the one thing that most people find shocking when then are suddenly attacked? It's the fact that they, at that moment in time, they let their fear get out of control and that they do not know what to do!

Firstly, when the emotion of fear is felt, the body's natural defence mechanism kicks in, which is to flood your blood system with adrenaline. In prehistoric times, the flooding of this energy-boosting hormone is meant to trigger a flight or fight response. However, in this this modern age, because they may not necessarily be able to fight or flight, they just freeze. This “freeze” can also be considered as a manifestation of their fear.  This “freeze” is a build-up of the adrenaline in the system that has no outlet to go. Eventually it manifests itself as either frustration or anxiety. Why is this so? Well, back in the day when we weren't at the top of the food-chain, we had to be constantly of the lookout for potential threats. This meant us having to be in control of our fears and to be able to respond accordingly when actual danger arose. However, as we evolved and began to manipulate the environment around us, we also began to become soft and complacent, and had FORGOTTEN how to manage that primal emotion of fear in the correct way. Gone were the days when we were the potential main course for a predator. Now we had to deal with the corporate or social beasts.  This relied on a whole new set of skills that weren't physical. Suddenly, the height of our fears became presenting a big speech in front of the whole school, or a huge sales pitch for a multi-million dollar contact.  We had traded our spears for a microphone and a Mont Blanc ball-point pen! Trying to physically fight ones way out of a speech, or running away from a sales pitch, may not be viewed as the most ‘socially accepted” responses in this modern age.  Our response of fight or flight has been stunted, and what we are left with is the “freeze” syndrome. We are unaccustomed to the fight or flight responses and hence, when a physical threat is upon us, we fail to execute the most effective solution at the moment.  We have forgotten how take control of our fears.

Second, is the know-how of what to do in a physical altercation. Not KNOWING what to do when one is suddenly attacked is also a major factor that increases your risk of becoming a victim of crime. I have spoken to so many people that have said to me that the will "just know" what to do if someone were to attack them! It's a ridiculous statement that quite frankly, could get them killed out there! For instance, the one man I spoke to said he was a pretty decent boxer and would smash the aggressor's face in once he was in range. I asked him what he would do if the aggressor's pulled out a knife or a gun? Or what about if he came with a half-dozen other mates? He froze and I was waiting for a reply like, "I'd punch him before he could stab me or shoot me". The reply never came as I think I made him realise that there are limitations as to what can do if one is attacked with a weapon or by multiple-opponents.  I have a saying that goes like this: “Confidence comes with competence. Competence comes with practise”.  Therefore, to “just know” what to do when you need to is a myth. Practise… that is the only way!

To conclude, dealing with surprise attacks is not impossible, but it is difficult without the relevant training. Understanding how to control that emotion of fear when (and yes, it will) it kicks in is the first step, and the second is knowing what appropriate actions to take in that situation.

Be safe out there.  Till next time.


Get EDUCATED. Feel EMPOWERED. Live a FULLY-ENGAGED life.

Thursday, 2 October 2014

Police Harassment – What To Do When The Protectors Becomes The Aggressors.


 A close friend of mine and his wife had an unfortunate incident with the SAPS (South African Police Service) last night.  

This is their story:

“I was returning home from a party last night when we got stopped by the SAPS on the freeway.  We were made to pull-off on the side of this busy freeway into the emergency lane. Two policemen then approached my car with loaded weapons and were extremely rude, screaming and shouting for me to get out of the car. My wife, who is 5 months pregnant and was sleeping at the time, was rudely woken up by their banging guns on the rear side windows. She was abruptly told to get out of the car too.

They then proceeded to search my wife’s vehicle’s boot and asked what the items in the boot were. This included my wife’s gym bag, some groceries we had purchased earlier, and the spare tire.

They also searched me. Before they did, I informed them that I carried a firearm for self-defence purposes and which I had a valid licence for. Upon searching me, he then pulled out my firearm from its holster, unloaded the firearm, and proceeded to dry-fire it at my feet!

He then asked why I carried hollow points as they were "illegal" - which I know isn't and I told him so. Furthermore, he also found my spare magazine and he asked why I had so many bullets, in which I replied, I can have up to 200 rounds of ammunition with me as a self-defence licence holder.

He then proceeded to ask me a series of sarcastic questions such as,  Why I was driving my wife's car? Why was my wife sleeping? Why is she tired (“uh...because she is pregnant”)? Why do I carry a weapon?  Why do I have groceries in my car? Why don't I protect my parents? (That last one caught me out of the blue).   

After about 20mins of this harassment, they eventually they let me leave, but I was extremely upset by the way they treated my wife and I. Unfortunately, I had tried to get some details from them at the end of the incident. When I asked for his name, he laughed at me and walked back to his car, muttering some inaudible grunt to me. Since I was on a busy freeway, and my wife was a bit traumatised, I just left it and headed off as soon as I could.

I am so pissed off right now, what could I have done better?"

My first response was that he did everything correctly. Being a hot-head normally, I was surprised by the way he kept himself contained for as long as he did. Using some personal contacts and various other means, I was able to quickly compile some further advice for my traumatised friends:

  1. Remain calm and co-operative at all time.
  2. Maintain constant dialogue in a respectful, non-sarcastic manner (even though you may be fuming on the inside).
  3. Should you carry any firearm, inform the officer as such. BE SURE TO BE CARRYING BOTH YOUR DRIVER’S LICENCE and FIREARM LICENCE with you at all times when you are driving and/or carrying.
  4. Keep your hands out of the pockets of jackets and jeans. It looks too suspicious.
  5. Don’t make any sudden movements or gestures. REMEMBER, KEEP YOUR COOL!
  6. When the officer is done, politely ask his name, station and the “CALL SIGN” of his vehicle.
  7.  The CALL SIGN is marked on the side of the police vehicle and has 2 alpha letters & 2 numerals.  For example, “SD34”, indicates the station (SD = Sandton) and the vehicle number (34).  This CALL SIGN, together with the time of the incident, can be tracked on the AVL tracker system for future reference. It will also indicate the officers who were operating the vehicle at the time.
  8. If you feel the incident was unjust or the service was not satisfactory, you can report the incident to the SAPS’s Centre for Service Excellence on the toll-free line, 0800 333 177 (refer to http://www.saps.gov.za/services/services.php).
  9. Be sure to supply them with details of the incident, the CALL SIGN of the vehicle, the time of the incident, and the names of the officers and the station of where they are based (if you got them, else the call sign is suffice).  
  10. Lastly, breathe and relax before heading back onto the road. Get your cool back before you get back on the road. You don’t want to be driving angry.
This is an unfortunate incident once again of our protectors abusing their powers.  It really makes my blood boil when I hear of such stories as I really do respect and admire the SAPS and its members for the good work they do in our country. Furthermore, having friends who are members of the SAPS, I understand the sacrifices they make to be able to protect us from the criminal elements out there and are truly grateful for them. However, it’s a few “bad apples” such as these two officers that really just tarnish the reputation of the SAPS, and undermine the good work they do.

Through my friends’ experience, I hope this EDUCATES and EMPOWERS you on how to handle such incidents in future, and to encourage you live a positive and fully-ENGAGED life.

Till next time. Be safe. Be vigilant. Just Be.